We show you how to make the best use of the bottle.
Firstly, check that everything is included in the starter set.
Normally, you should have:
- 3x pods
- 1x bottle body
- 1x straw
- 1x mouthpiece
- 1x lid
- 1x strap
to be found in the package.
Additionally:
- 1x adapter (when purchasing a Gen2 or Steel bottle)
Secondly, we recommend cleaning the bottle completely by hand, with lukewarm water & mild detergent.
Thirdly, the bottle must be assembled correctly. We show you everything in this video.
Fourthly: Put the pod on, activate and go!
Without the lid, your bottle will lose a little water when you tip it. This is due to the built-in pressure equalization valve – the small gap at the top between the mouthpiece and the body of the bottle.
To make sure your bottle is completely sealed, you need to put a pod on the mouthpiece and screw the lid on tightly.
This closes all air holes & no water can escape.
Simply clean by hand with lukewarm water.
When we develop our products, we make sure they’re built to last. However, this is only possible if the bottle stays clean. Therefore, we recommend cleaning the bottle and the lid by hand with lukewarm water and mild detergent. Before cleaning, please make sure that you remove the pod from the mouthpiece and place it back into the resealable pod pack so that it retains its full taste.
Allow all parts to dry completely before re-assembling.
Tip to avoid moisture build-up: While using, make sure your mouthpiece is dry before closing the lid. When you don’t use the bottle store it with the lid slightly loose.
Further instructions for cleaning the mouthpiece and the straw can be found here
How long does a pod last?
July 19 2024 7:55pm
One pod provides flavour for at least 5 litres of water!
Since we use natural flavours and no artificial ingredients, it goes without saying that the pods, unfortunately, do not provide taste forever. All pods have a best-before date (see pod packaging), which, as with other foods, is only a guide.
Do I really drink water only ?
July 26 2024 9:28pm
Yes, you really do drink 99.99% plain water.
Of course, we were also fascinated by this idea in the beginning. This is why we started tests at the German Research Institute for Food Chemistry (Leibnitz Institute) and at the Technical University of Munich in 2017. The results showed that the water is 99.99% pure. If you swallow some of the aroma (which can happen during the drinking process), a very small amount of natural aroma ends up in your body. This is comparable to the amount of aroma you inhale in a bakery when you smell fresh bread.
When I drink, air comes in and it makes a noise. Is this normal?
September 12 2024 8:16pm
Yes, this is actually very normal and intentional that air bubbles are included with each sip of water you take!
It’s these air bubbles that create the scent-based taste experience without anything being physically added to your water. They are the “scent transmitters”, through which you taste the flavour. When you drink, you will not swallow them, but rather exhale them naturally through your nose. The air bubbles also make a slight noise, which you’ll soon forget about when you realise how tasty your water has become!
We understand it’s unusual at first, but that’s what makes this water experience revolutionary! 💧🍊
Where is my air up® order?
November 14 2024 5:46pm
Absolutely thrilled that you’re eager to get your hands on your goodies! Here’s the lowdown:
1. Shipping Confirmation Email: As soon as your order bids farewell to our warehouse, we’ll drop you a shipping confirmation email. It’s like a virtual high-five, and in this email, you’ll discover the carrier that’s taking your parcel under its wing.
2. Tracking Your Order: Once that email hits your inbox, the tracking adventure begins! Click on the link provided in the email or head over to our website at https://uk.air-up.com/pages/tracking. There, you can effortlessly keep tabs on your order by entering the tracking number.
3. Beyond the Warehouse: Once your order sets off on its grand journey, we don’t have any extra insider info beyond what’s on our website. But worry not, because there’s a bonus feature: keep an eye on your inbox! The carrier will drop you an email once your parcel dives into their network. You’ve got all the tools and updates to ride along with your package’s progress. Happy tracking! 🚚
.
